Regulations of the "Qualtec by Koppel 3-year warranty" campaign
1. The organizer and the official regulations of the campaign
The organizer of the Promotional Campaign "Qualtec by Koppel 3 years warranty" is Societatea Koppel SRL, based in Bucharest, Str. Constantin Radulescu Motru, no. 14, sc. B, block 27A, floor 1, apartment 53, 040365, registered at the Bucharest Trade Registry Office under no. J40/3327/2023, CUI 46770783, legally represented by Administrator - Turcu Alexandra, hereinafter referred to as "Organizer".
The campaign will take place according to the provisions of this Regulation (hereinafter referred to as the "Regulation"), which is mandatory for all participants.
The regulation is drawn up and will be made public according to the applicable Romanian legislation by publishing it on the "https://bykoppel.com/extra" website, being available free of charge to any participant.
The organizer reserves the right to modify the Regulation, as well as the right to suspend and/or terminate the Campaign, having the obligation to notify the public officially, in the same way as the initial information was made, as well as to update this Regulation before the amendments enter into force. Such changes will be made public at least 24 (twenty-four) hours before their entry into force.
2. Development area:
The campaign is organized and will take place in the national store networks, which include both the offline and online environments, and which sell the product categories of the Qualtec by Koppel brand, specified in art. 7 of this Regulation.
The benefits of the Campaign apply exclusively to the products that were marketed by the Organizer for the market in Romania, Hungary and Bulgaria.
3. The object
The object of this Regulation is to establish the conditions under which customers benefit from a 3 (three) year warranty for Qualtec by Koppel brand products, as identified in art. 7 of the Regulation.
4. Notions and terminology
According to the provisions of this Regulation, the notions of "legal guarantee of conformity", "commercial guarantee of durability", "extra guarantee" and "3-year guarantee" will have the following meanings and will include the following notions:
The legal guarantee of conformity means the legal protection of the consumer resulting from the effect of the legislation in force in relation to the lack of conformity, representing the legal obligation of the seller towards the consumer to, without the request of additional costs, bring the product into conformity, including the return of the price paid by the consumer , repairing or replacing the product, if it does not correspond to the conditions stated in the warranty statements or in the related advertising.
The commercial guarantee of durability, hereinafter referred to as the "Commercial guarantee" means the commitment assumed by the manufacturer towards the consumer, without additional costs, to return the price paid by the consumer, to repair or replace the purchased product in case it does not maintain functions and performance required during normal use.
The extra guarantee means the entire period of time granted by the Organizer as a commercial guarantee.
Also, if in the content of these Regulations or in the communications regarding this Campaign, the term "extra guarantee" will be found, it will be interpreted as being equivalent to the notion of "commercial guarantee", as the latter is defined in art. 4.2. from this document.
The term "3-year warranty" means the legal warranty of conformity mentioned in the product warranty certificate of 2 (two) years to which a commercial warranty period of 1 (one) year is added, thus guaranteeing the conformity of participating Qualtec by Koppel products to the campaign as mentioned in art.7, for a period of 3 (three) years.
The seller means the legal person from whom the customer purchases the product participating in the campaign.
The denial protocol signifies the replacement/reimbursement agreement made available to the end customer by the Organizer following the finding made on the product under warranty that cannot be brought into compliance by repair.
Note: For the products mentioned in art.7, sold with a 2 (two) year legal guarantee certificate, a commercial guarantee of 1 (one) year is offered, thus guaranteeing the conformity of the products for a period of 3 (three) years.
5. The period of the campaign
The campaign will start on November 1, 2023, at 00:00:00 and will end on
January 31, 2025 at 23:59:59, inclusive.
The product categories of the Qualtec by Koppel brand mentioned in art. 7 letter b) participate in the campaign between November 1, 2023, 00:00:00 - January 31, 2025, 23:59:59, inclusive.
Any Qualtec by Koppel brand product, participating in the campaign as mentioned in art.7 sold after 01.31.2025, 24:00, will not be subject to this Regulation and will not be taken into account by the Organizer.
In the event that the Organizer decides to reduce or extend the period of the Promotional Campaign, this fact will be brought to the attention of the participants by updating these Regulations before the changes enter into force and by publishing the information on the website https://bykoppel.com/ extra.
6. Right to participate
The Promotional Campaign "Qualtec by Koppel 3 years warranty" is addressed to natural persons of age, resident in Romania, Hungary or Bulgaria, final consumers, who purchase for household purposes, any of the products participating in the Campaign sold in the national store networks, which include both the environment offline, as well as the online environment.
In the case of legal entities, the guarantee and extra guarantee are not valid, but the legal guarantee of 12 months will apply.
Participants can purchase one or more products participating in the Campaign, according to art. 7, there being no limitation on the number of products or participations.
7. Participating Products
The provisions of this Regulation are applicable to the following categories of Qualtec by Koppel brand products, as follows:
Smartwatches with product code: QT-001, sold between November 1, 2023 - January 31, 2025.
This Regulation does not apply to the special category of products sold as resealed, regardless of the category they belong to, or goods with digital elements, respectively digital content or digital service, which are subject to a different legal guarantee term according to GEO 140/2021 regarding certain aspects related to contracts for the sale of goods.
8. The mechanism of the campaign
In order to access the benefits of the "Qualtec by Koppel 3-year warranty" campaign, the end customer must purchase at least one product from the Qualtec by Koppel brand product categories in the Campaign, according to art. 7, from the national store networks that sell these products include both offline and online environments.
When purchasing any product in the Campaign, according to art. 7, the end customer is automatically enrolled in the "Qualtec by Koppel 3 year warranty" campaign without any additional process.
For the avoidance of any doubt, the commercial guarantee of 3 (three) years is valid through the Commercial Guarantee Certificate that will be granted by the Organizer inside the package of Qualtec by Koppel brand products participating in the Campaign.
The order of possible remedies granted to the Customer based on the commercial warranty of durability:
Bringing the defective product into compliance by repairing it within a period of 15 calendar days from the date on which the client informed the Organizer of the lack of compliance of the product.
If repairing the product is impossible or disproportionate, the Organizer may decide, depending on the Seller from whom the customer purchased the product, according to the invoice, to replace the product or refund the sales price or issue a denial report. The replacement of the product or the reimbursement of the selling price by the Organizer will be carried out within 15 calendar days from the date on which the customer brought to the notice of the Organizer the lack of conformity of the product. In the event that a verbal process of denial is issued, the customer will go to the Seller, according to the purchase invoice, in order to replace the product or reimburse the sales price within 15 calendar days from the date on which the customer brought to his attention The organizer's lack of conformity of the product.
If the non-conformity is remedied by repair, the period of time provided for in the commercial guarantee is extended by the time of non-operation of the good, from the moment when the lack of conformity was brought to the attention of the guarantor until the effective delivery of the good in a state of normal use to the consumer.
In the case of replacing the product participating in the Campaign (which benefited from the extra warranty) with a new one or a similar one (if it is not in stock), as a result of the fact that the repair measure is impossible or disproportionate, the commercial warranty period starts again from at the time the non-conforming product was replaced.
As an exception, in the event of replacing the product participating in the Campaign with a similar product, but of a higher class (in the event that the original product no longer exists in stock), the way of granting the commercial guarantee of the new product will be limited to the repair or replacing the product with another similar product.
In the event that the customer refuses to grant the commercial guarantee through one of the two ways of bringing it into compliance provided above (repair or replacement), this will be limited to the return of the initial product value, in this case the customer is not entitled to the return of the value of the class product higher, but will be refunded the amount provided in the purchase invoice of the initial product.
The similar product must have characteristics similar to those of the initial product and characteristics such as, but not limited to: capacity, size, technology are considered.
All conditions related to the 2 (two) year legal guarantee of conformity, as well as compliance with the instructions for use in the product manual, are also valid in the case of the 1 (one) year commercial durability guarantee.
Therefore, through the "Warranty Certificate" received from the Organizer, the final customer benefits from a 2 (two) year legal guarantee of compliance + 1 (one) year commercial durability guarantee = 3 (three) year guarantee.
9. Conditions of validity
In order for the Organizer to grant the commercial guarantee for the purchased Qualtec by Koppel brand product, the end customer must simultaneously fulfill the following conditions:
To fulfill the conditions stipulated in 6;
Individual participants must be at least 18 years of age and reside on the territory of Romania, Hungary or Bulgaria;
To purchase, during the period provided for in art. 5, at least one of the products mentioned in art. 7;
The purchased products must be used exclusively for domestic purposes and according to their user manual. The commercial guarantee is not valid in the case of using the products for professional purposes.
For the removal of any doubt, this Regulation does not apply to products obtained as a result of participation in contests or raffles.
If all the above conditions are not met, the 1 (one) year commercial guarantee will not be granted to the end customer.
10. Liability
The organizer will grant the commercial guarantee of durability for 1 (one) year in accordance with the provisions of this Regulation.
11. Litigation
Any disputes arising between the Organizer and the participants in this Campaign will be resolved amicably. If it is not possible to resolve disputes amicably, they will be resolved by the competent Romanian courts.
12. Miscellaneous
The organizer reserves the right to modify these Regulations, by means of an additional act, and to terminate this Campaign at any time, making the changes made known to the public, by inserting them into the Regulations and by publishing the changes in question on the website https:// bykoppel.com/extra.
The rules of this Campaign will be available free of charge on the website "https://bykoppel.com/extra".
Annex 1 is an integral part of this Regulation.
Organizing
KOPPEL SRL company
through the administrator
Turkish Alexandra 